IDC estimates that over 85% of infrastructure components can be managed from
a remote location. Now, more than ever, companies are looking at external enterprise
service providers to reduce or cap staffing costs associated with managing IT infrastructure.
They offer enterprise customers the promise of higher reliability, reduced risk,
and lower IT costs through one-stop management for their entire IT infrastructure.
Why outsource the IT infrastructure management?
Cut down on costs drastically
By outsourcing, you reduce the cost of managing infrastructure. This is can be extremely
helpful in any stage--setup, maintenance, and of course, expansion.
You can save up to 40-60 percent on operations and management of IT infrastructure
if you outsource.
In a remote location, employees have the required skill sets for IT infrastructure
management work at lower wages. This is an example of straightforward saving on
upfront human resource costs.
Attrition costs are very high in IT infrastructure management because of the lack
of career growth for employees in small and mid size enterprises. Replacement involves
recruitment and training costs that are passed on to the outsourcing provider.
A Remote Infrastructure Management vendor handles several clients who will all benefit
from the updated skills of their employees. The cost of upgrading employee skills
does not need to be incurred by your company.
Learn from others’ experience
Because Remote IT Infrastructure Management providers serve several clients; they
can create a resource bank of the best practices in infrastructure management. With
a cross-pollination of ideas, you get solutions that are innovative and fresh.
Stay on top of the situation
You will have access to some of the best online monitoring tools today, which give
real-time control over operations and visibility.
Monitoring and support are available 24x7.
Taking preemptive action to resolve problems is easier because operations are being
monitored all the time. In most cases, the problem is solved before it has been
detected by the user. This avoids downtime altogether.
Leave the job to the experts
You can be free to manage your business and leave the IT infrastructure management
to the experts.
Benefit from the collective intelligence of specialists in Linux, Unix or Windows,
ERP, Web administration, messaging, and database administration. Employing them
full time is expensive. Tap into the collective intelligence of an organization
that has experts as a part of their service offerings.
Quality: The benchmark of Remote Infrastructure Management services
Quality service is a big advantage of outsourcing to Pugmarks, whose core business
is IT infrastructure management. As a company that is going to entrust its entire
infrastructure to another entity, you need to be aware of the benchmark of Remote
Infrastructure Management service quality.
For this purpose, a body called IT Infrastructure Library, or ITIL, has been formed,
which chronicles the best practices. They have formulated a set of standards for
Remote Infrastructure Management service providers to follow. Adherence to this
framework of standards is the most accepted measure of the quality of operations
and IT infrastructure management.
Pugmarks has accepted and adopted the framework developed by ITIL, which means that
the quality of service provided by us meet the guidelines that are laid down by
the experts on Remote Infrastructure Management processes.
Pugmarks: Managing IT Infrastructure since 1996
We enable service providers to profitably deliver IT managed services with high
availability by increasing the breadth and efficiency of services that can be delivered
Pugmarks Remote Infrastructure Management solutions connect securely to the customer’s
IT environment and manages complex service processes. With Pugmarks, service delivery
teams can proactively manage the IT environment, diagnose problems using talented
and experienced manpower, and make speedy resolutions to complex issues.
Pugmarks' Remote Infrastructure Services cover areas including:
Mainframe, midrange, and server production operations
Mainframe, midrange, and server technical services
Desktop and distributed production operations
Network operations and monitoring
E-commerce and collaborative computing
Service delivery management